Leadership Delaware County Spotlight - Paula Cress

• Name: Paula Cress
• Hometown: Springfield, PA
• Company: Essential Utilities
• Position: Fleet Manager
• Length of time you have been with you company: 20 years
• Briefly describe your journey, noting both personal milestones and obstacles you may have faced along the way.

I started working in Fleet Management at Aqua America in 2003 and quickly realized that I wanted to return to school to finish my education and get my bachelor’s degree.  I received an associate’s degree at DCCC in 2012 and immediately entered into a 24 month accelerated bachelor’s degree program from Albright College graduating in 2014.  I then participated in a certification program through NAFA, the National Association of Fleet Administrators, receiving the Certified Automotive Fleet Manger certification in 2018.  I was able to accomplish all of this while raising 3 children, caring for my family, and working both a full time job as well as a part-time job.

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• How did you hear about LDC and why did you sign up to take part in it?

I learned about the LDC from leadership at Essential Utilities and thought it would be a great opportunity to network with others.

• What inspires you? How does that inspiration play into your professional life?

I am inspired by the satisfaction I get after working really hard at something and then the sense of accomplishment that comes when I can say I did it!

• Briefly, describe a transformative moment that helped to shift your approach to your career.

As a member of NAFA I attend many meetings and annual conferences and have met many interesting people in the fleet management field.  I realized that there were many less women in fleet management than men and that was when I felt compelled to complete the CAFM certification.  Being a certified fleet manager has helped my position grow as our company has grown.

• What leaders, thinkers or doers do you admire most? Why?

I truly admire and have been inspired by Mary Barra, CEO of General Motors, the trailblazing woman CEO of one of the big 3 automakers.  Her rise to the top of one of the largest automobile manufacturers in the world is a testament to her determination, resilience, and ability to shatter gender barriers.
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• What has been the most valuable professional advice and/or lesson you’ve received.

It was instilled on me from a young age to always be on time.  Being respectful of time shows others that not only do you value other people’s time, but also that your own time is valuable. It is so important in leadership roles to be on time as it improves relationships and reputation and people see you as dependable and trustworthy.