Silicon Harbor Business Services (www.shbsusa.com) provides solid, practical, affordable bookkeeping and consulting to small businesses across the USA.  The owner has roots in Delco but now lives near Charleston, SC.  Silicon Harbor helps small businesses in several ways:
 

1. We make sure that your books are accurate, so that your financial reports and tax preparation are correct.
2. We help you understand what your financial reports are saying about your business. Good bookkeeping isn’t just for tax preparation – it lets you make better decisions.
3. We help you forecast cash flow and provide insight into how you can make your business grow in the future.

​As a public relations professional for more than 20 years, I have unfortunately become very familiar with how to deal with a crisis. Strikes, cybersecurity incidents, layoffs, employee misconduct – I’ve seen it all.
 
From first-hand experience, I can tell you that communicating about a situation that could negatively affect your business and its reputation is difficult. It’s time-consuming. It’s stressful. But there are ways to possibly make it at least at tiny bit easier.
 
What I’ve learned during my career is that good crisis communications begin well before a negative situation occurs. That’s why if you can’t completely avoid a crisis – and sometimes it can be out of your control – there are steps you can take to prepare. Here are seven:

• Name: Paula Cress
• Hometown: Springfield, PA
• Company: Essential Utilities
• Position: Fleet Manager
• Length of time you have been with you company: 20 years
• Briefly describe your journey, noting both personal milestones and obstacles you may have faced along the way.

I started working in Fleet Management at Aqua America in 2003 and quickly realized that I wanted to return to school to finish my education and get my bachelor’s degree.  I received an associate’s degree at DCCC in 2012 and immediately entered into a 24 month accelerated bachelor’s degree program from Albright College graduating in 2014.  I then participated in a certification program through NAFA, the National Association of Fleet Administrators, receiving the Certified Automotive Fleet Manger certification in 2018.  I was able to accomplish all of this while raising 3 children, caring for my family, and working both a full time job as well as a part-time job.