Name: Theresa Cicalese
Hometown: Swarthmore (Ridley Township)
Company: AmeriHealth Caritas
Position: Manager, Clinical Training Team
Length of time you have been with you company: 14 years
Briefly describe your journey, noting both personal milestones and obstacles you may have faced along the way: I have always felt my calling was to help people in need, and I have been lucky to be able to do that throughout my career as an RN, whether working in the hospital, primary care setting, or working for AmeriHealth Caritas. I have been with AmeriHealth Caritas since 2009, first working as a Case Manager for medically fragile children and more recently as a Manager for one of the new hire training teams. I have always been amazed at how much I learned about the "business" of Healthcare and Medicaid Managed Care. I have never gone a day in my work where I have not learned something new! I transitioned from Case Management to training new hires, and realized that I loved getting to know people and tapping into their strengths to help them grow personally and professionally. I have also learned to be truly thankful for every day, because you never know what can happen, and you especially never know what someone else is going through. I don't think I have had obstacles so much as I have had challenges or learning opportunities. The job is extremely busy, but I don't like to be bored, so it suits me!